OPERATE · EXAMPLE SYSTEM
KNOWLEDGE SYSTEM
Find reliable answers from approved information. Sources → retrieval → reasoning → answer → citation → feedback.
01 THE FLOW
FOLLOW EACH HAND-OFF.
From question to feedback. Each symbol shows who does the step.
- DATAQUESTIONA team member asks a question.
- AI ACTIONRETRIEVEFind the approved documents.
- AUTOMATIONVERIFYCheck the source is current and allowed.
- AI ACTIONDRAFTAI drafts an answer with citations.
- HUMAN APPROVALREVIEWAn expert resolves unsure answers.
- AUTOMATIONANSWERShare the answer and its source.
- KPIFEEDBACKTrack answers and gaps.
Example design of a knowledge system. Live connections need approved systems, access permissions and testing.
02 NOT JUST BOXES AND ARROWS
SIX QUESTIONS. CLEAR ANSWERS.
How the knowledge system answers the six questions every system must answer before it goes live.
DATA
Approved documents and permissions.
AI ACTION
Find and summarise with citations.
AUTOMATION
Check the source is current and allowed.
HUMAN APPROVAL
Resolve uncertain or sensitive answers.
KPI
Questions answered and source coverage.
EXCEPTION
Missing or outdated source goes to a named owner.
03 RELATED
KEEP EXPLORING.
04 THE NEXT STEP
BUILD YOUR OWN KNOWLEDGE SYSTEM.
We shape the knowledge system around your own process and data, not a generic AI template.