What is recorded
Source, contact details provided, date, interest, consent status and assigned owner.
EXAMPLE DOCUMENT · NOT A CLIENT RESULTONE ENQUIRY.
INPUTS CONTROL OUTPUTS
ONE ENQUIRY.
ONE CLEAR OWNER.
This sample map shows one possible enquiry follow-up process. It is an example of the kind of planning document a project may use, not proof of a client implementation.
1. New enquiry2. Check details3. Missing data? Stop for review4. Human decision5. Approved next action
What requires review
Missing details, unclear consent, unusual requests and messages that need approval.
What the team can see
Assigned owner, next step, reply status and a record of who approved the action.
Sample only. No customer data is used. No message is sent from this page.